This Privacy Policy describes how JadeedX collects, uses, and shares information when you visit jadeedx.com, contact us through our forms, book a meeting using our on-site scheduler, or use our online tools such as the AI pricing estimator. Booking is handled on this Site and uses Google Calendar and Google Meet as described below—not a separate scheduling service such as Calendly. By using the Site, you agree to the practices described below.
1. Information We Collect
We collect only the information needed to respond to your enquiries, deliver our services, and keep the Site secure.
Contact forms and custom quotes
When you submit our contact form or request a custom quote, we ask for the following:
- Full name
- Email address
- Phone number (optional)
- Service of interest (optional)
- Project details or message you type into the form
Meeting booking on the Site
When you schedule a meeting through our integrated booking flow on jadeedx.com (not through a third-party scheduling widget), we collect:
- First name and email address
- Last name and message (optional)
- The appointment date and time you select
- Technical data related to your booking request as described under "Information collected automatically"
Information collected automatically
When you submit a form, use the AI pricing estimator, load available meeting times, or complete a booking, our servers record limited technical information for security, abuse prevention, and service reliability:
- IP address (used for rate limiting and stored alongside contact enquiries)
- Browser user-agent string (stored alongside contact enquiries)
- Request timestamps and basic server logs
Local storage on your device
We store small, non-identifying preferences in your browser's local storage, including your preferred site language (English or Arabic) and UI theme. We do not set advertising or cross-site tracking cookies.
2. AI Pricing Estimator
Our AI pricing estimator helps you get an instant project range based on a short description you provide. When you use this tool:
The project description and selected options you submit are sent to a large language model provider (currently Groq, with Google Gemini as a fallback when Groq is rate-limited) to generate the estimate.
Please do not include confidential information, trade secrets, credentials, or personal data about third parties in the description. Treat the prompt as you would any external message.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiry, schedule calls, and provide requested information
- To prepare proposals, quotes, and statements of work for prospective projects
- To deliver, maintain, and improve the Site and our services
- To prevent abuse, enforce rate limits, and keep the Site secure
- To comply with applicable legal obligations
4. Legal Bases for Processing
Where applicable data-protection laws require a legal basis (such as Saudi Arabia's PDPL or the EU GDPR), we rely on:
- Your consent when you voluntarily submit a form or message
- Performance of a contract or taking steps at your request prior to entering a contract
- Our legitimate interests in running, securing, and improving the Site
- Compliance with legal obligations
6. International Data Transfers
JadeedX is based in the Kingdom of Saudi Arabia. The service providers listed above may process your information in countries outside your own, including the United States and the European Union. Where required, we rely on appropriate safeguards such as the providers' data processing agreements and standard contractual clauses.
7. Data Retention
We keep contact enquiries and records related to meeting bookings for as long as needed to follow up with you and for a reasonable period afterwards for business records, proposals, and legal purposes. Server and security logs are typically retained for a short period and then deleted or aggregated. You can ask us to delete your information at any time using the contact details below.
8. Security
We use industry-standard measures to protect your information, including encrypted transport (HTTPS), access controls on our databases, rate limiting on sensitive endpoints, and input validation. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on where you live, you may have the following rights regarding your personal information:
- Access the information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information
- Object to, or request restriction of, certain processing
- Request a copy of your information in a portable format
- Withdraw consent where processing is based on consent
- Lodge a complaint with your local data-protection authority
To exercise any of these rights, contact us at the details below. We may ask you to verify your identity before responding.
10. Children's Privacy
Our Site is intended for business audiences and is not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or the law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you through the Site.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please reach out: